We did all our homework and gave specific instructions to Private Fleet including model, premium upgrades and accessories we were after.
Private Fleet initially came back more expansive than dealer direct. Then we got passed to another person at Private Fleet.
They countered with subsequent offer....little did we know whilst the price was reduced so was the accessories - they became 'or equivalent'.
The whole purpose of filing out the initial tender form is that was what we were looking for if I wanted cheaper than genuine car mats I'd go to an auto store and purchase $29.95 mats!
The only reason we found this switch had taken place was after we organized a contract (and being switched to yet another person at Private Fleet) and contacted Subaru (as directed by Private Fleet) and they asked when were the options we requested being fitted/applied. We were shocked as we believed Subaru was doing it all. But it appears that was not the case as Private Fleet can make more money by tendering out your requested accessories too!
Since being pulled up on it Private Fleet have BULLIED my wife (who was initial contact) with threats of if you do not complete the contract we will lose our deposit.
They were then told to not contact her and for the general manager to ring me direct. Yes you guessed it not 20 minutes later they contact her!
After formally requesting a refund as per their contract terms - as 30 days from estimated delivery had lapsed and no car had been delivered - I receive the following email from their customer service manager!
"For the sites that you can not remove your post if you could please update the site to say that the issue has been resolved and that is was due to miscommunication, once that is done I will take that to the managers to authorize for your deposit to be refunded."

AHHH Private Fleet the matter has not be resolved :-
Three months later we do not have our car
Nor do we have our deposit back
It is far from being resolved - Blackmail will not resolve anything!

Seriously anyone considering using this company I can not stress enough to not even just read the above real life story and if you do then fool you.

Approximate cost: $50000