Had a wax done here and the result was mediocre at best. Was offered a follow up (no charge) appointment to rectify but still left with the odd hair. No apologies for the inconvenience and was told that it was up to individual therapist whether back of knee classified as part of top leg wax??? huh?? Still left with stray hair second time around. Sixteen year old daughter went here for eyebrow wax and therapist immediately critiqued her skin with a push to using salon stocked product line. Left feeling very deflated and bad about herself - way to boost her self esteem. Not. If you want to risk bad service and being insulted, this is the place for you. Never again.