Follow up customer care is appalling. I waited 7 months for my new sofa from this company and finally got a sofa delivered with a chaise section that is facing backward to the rest of the sofa (not just on the wrong side- it faces backwards! ) I have waited 4 days for any follow up and have been asked to ‘ send another picture’ This is a joke. According to the company website I will have to pay for transport if I choose to return the item.

Approximate cost: $5500