Driver No. 805472
Car NO. 2320

Hello,
Feed back from our last trip using your service.
We had pre ordered a maxi taxi, for 5 PM pick up, earlier that morning.
The taxi arrived 20 minutes late for the pick-up, leaving my family (with a 10 month old baby) standing on the side of the road in 30 degree heat.
Once we had loaded into the taxi we confirmed our destination, Outer Harbour, and the driver started heading South.
I pointed out to the driver that we were heading the wrong direction and that the express way ramp was right there. He responded with 'But you were on the wrong side of the road'.
We then passed 3 opurtunities to perform U turn (legally) to start heading in the right direction, one of which was a dedicated U turn lane.
The driver took us completely out of the way and turned a 20 minute trip into a 40 minute ride. (See attached picture).
I challenged him at the end of trip and gave him $60 instead of the $68 on the meter, Which in hindsight was likely still too much.
He just shrugged his shoulders and drove away.

Regards
Andrew Jager

Approximate cost: $68.50