I found them to be very friendly, helpful and professional. The product seems to be good quality & reasonably priced and I am happy with it. The doors were delayed one day, but they brought them the next day, and gave me two extra shelves (that I asked for after installation) for free. If doing again, I would just take extra care to measure my suit jackets etc to make sure there is enough hanging space as I wish it was a little higher. Also check how/where you will store shoes. Sounds like they can tailor exactly to your needs.