I have been an online customer of Wagonga Coffee since March 2011 (a bit over 11 years) and up until recently been very satisfied with their product. A couple of months ago I didn't receive my usual bi-monthly order on time and after waiting well over a week longer it finally arrived. It was clear then why it was delayed as it had been sent by regular parcel post and not by express post as requested and paid for. I left feedback for Wagonga Coffee to let them know what had happened. I did receive a reply by letter from Jana Smith who I believe is one of the owners of the business. The letter was quite rude and condescending in tone but I put it down to someone having a bad hairdo day and thought nothing more about it. On Friday I put in my usual 2kg order and received an email confirmation. Later that same day I received another email which read "An order you recently placed on our website has had its status changed.
The status of order #6854 is now Declined
Order Details
Order Total: $95.00 AUD
Date Placed: 5th Aug 2022"

There was no explanation as why my order had been "Declined". Based on the rude letter and the above email one can only conclude this business doesn't take kindly to constructive feedback when they muck up your order. As a customer of 11 years they've lost my business for good. Can't recommend them at all based on the rude letter and simply cancelling a customer's online order without explanation. If I could rate their service at zero stars I would.

Approximate cost: $95

I ordered 13 blinds for our new home from Timber Blinds Express. The reasoning was simple - Australian made (supporting local Australian small business over buying imports), made to order, local after sales support and warranty.

That's when buyer's regret sets in after you paid your money up front at the time of ordering. They took twice as long as quoted to deliver them, however that was the least of the problems. 9 of the timber blinds were seriously defective in manufacture. Defects included but were not limited to - jammed mechanisms, slats warped and not parallel, slats drooping on one side of the blind, permanent marker pen marks on the head boxes that can't be removed, and pelmets cut to the wrong size.

I contacted Timber Blinds Express (a.k.a.) The Timber Blinds Factory by both email and telephone with my complaint. When I finally got to speak to a person I was assured all would be made good. That was some weeks ago. They promised to send a courier to pick up the defective blinds. No one turned up. This was a great inconvenience as the new house is a 150km round trip from where we currently live (about 3 hours travelling time). Also the courier apparently doesn't pick up on Saturdays so I had to take a full day off business to be there for the pick up which didn't happen. I've since emailed Timber Blinds Express and I haven't heard back from them. As you can probably appreciate W.A. is a long way from Millthorpe, N.S.W. I guessing their attitude is now we've got your money we aren't going to do anything about correcting our sub-standard product. If you want to waste over $2000 like I did, then take the risk with this company. Product is of poor quality, there is zero post production quality control and after sales service which amounts to nothing beyond lip service. Their website information about the supposed quality and after sales service in my opinion is highly misleading and most likely breaches the Trade Practices Act.

Would I recommend Timber Blinds Express? Absolutely NOT!
It's a pity I can't upload photos of these blinds to this website. Prospective purchasers really have to see just how badly made their product is to put this review into perspective.

Approximate cost: $2017.00