Beware of this company. They force you to do yearly service and if you refused, they will keep calling you saying there is a fault or any excuses until you finally give in. You then have to pay the call out fee and the service fee. When I called up to cancel their service, they said you have to give them a month notification. Then it take them a month to send out an email to you for the cancellation. They ask you to fax it but not sure if their fax work because I couldn't fax through. So i email them but they still keep on withdrawing from my bank account. It has been 3 months now since I call them up for cancellation but they just keep on withdrawing each month. I have taken to my bank for dispute and if nothing comes out of it, I will cancel my bank card and move to another bank. Stay clear from them.