I am very very angry and disappointed with this company. I ordered roller shutters in early October 2020. It took a month to get the check measure done but I was assured they would be installed by early December 2020. Well that came and went and I heard nothing from them. When I called to query why I had not heard from them they simply said ‘Oh, your install is down for 21 January 2021’. All of this with a 50% deposit of my $4500 purchase in their hand!
Then January comes around and I’m told unless I pay the remaining amount a week before install my date will be cancelled. No consideration for the stress and inconvenience caused to me at all. Left with no choice I paid this.
The day finally arrives......but at 9.15am I’m called and told the installers van has broken down and my install needs to be rescheduled to 31 January. Is there only 1 installer for the whole company? Why can’t another be sent in their place and why is my install then going to take a further 10 days to happen?? No explanation given. Now I have to try and reorganize the electrician again. Oh didn’t I tell you they sell motorized shutters but don’t do the electrics so they can actually work when they are installed. I feel like I’m being held prisoner by this company as they now have all my money while I’m left with promises that I don’t believe. I return to work at the start of February so if they let me down again I won’t be able to be here to let them in ( the only access to where these need to be installed is by going through my house).

Approximate cost: $4500