I placed two orders with Adairs Online, who deliver through Australia Post. My first order went AWOL; the second was missing 1 of two items. The girls at Adairs Online went above & beyond
what one usually expects from most companies. Many phone calls & emails were exchanged between us - they did everything possible to try to locate my order/s, & kept me informed. It certainly did seem to go back to problems with Australia Post. In spite of that, they replaced my first order & the missing item from my second order at no cost. Most importantly, although I felt like a pest, at no time was I treated like one - on the contrary, they were proactive & sympathetic. There isn't a single thing I could fault with their customer service, at a time when
is becoming rarer these days.