I have been taking my 20 year old Holden Barina here for a number of years now and am always really happy with the level of service and professionalism. The boys are always very helpful and full of useful advice. A great, honest business that i would reccomend to anyone.

A great independent supermarket!
Great selection of produce and down to earth, friendly staff who are always happy to help their customers.

This is by far the WORST service I have EVER experience!

I bought a voucher in February for my fiancé as a romantic birthday present in April this year. We have had 3 appointments where no-one showed up and another 3 dates that I was led to believe we were booked in only to be texted with a short curt little message saying we needed to change our booking a few days before. Then there were all the days I requested as per her instructions to never have a response to at all! There have been over 50 phone calls/emails/text messages to date. And that's not including the emails to Deals.com who have been very sympathetic but unfortunately will only give me a credit voucher and not a full refund.

On The Go have never had the decency to call to apologise for the no-shows and VERY VERY rarely return my text messages or emails. [You can't call and leave a message as they have one of those "phone number will be forwarded" messages as a previous person has already stated]. Each time, I had to re-arrange our day, organise our little toddlers schedule to accommodate the time that suited the masseuse.

When I asked [via text message after NUMEROUS back and forth text messages one day] that she be so kind to actually call me or let me know a good time for me to call her so that we could actually talk in person rather than the ridiculous amount of confusing back and forth texting, she stopped responding to my text messages all together, then when I persisted and said I was getting frustrated with the standard of service, she accused me of being rude! In whose book is requesting to talk to someone in person rude? I thought that was called ‘customer service'.

And to top it off, she effectively told me that because we only paid a discount amount, we shouldn't expect to be served properly!

If anyone so much as mentions this company to me asking for a referral, I will tell them with passion to “run the other way, don't waste your time/energy/sanity/money” on this appalling company.

I have successfully managed extremely busy, small companies [prior to taking time off to spend time with my daughter] and I know things can be difficult and stressful at times. But this is lesson 1.01 in how NOT to run a business.

I hope if you are reading this review that you have not yet purchased a massage from On The Go Massage and that I have saved you from the pain and frustration that we went through. Please take heed of this review the others before me and support another massage company and enjoy your day, knowing you won't have to go through this awful customer experience.

P.S. I have given them to this Friday to respond to my email. I have told them if they do not, they leave me no choice but to report them to Consumer Affairs.

P.P.S I also found it odd that they stopped using the mobile number on the website sometime ago and have been texting another mobile number for the last month. They also use three email addresses, the one on the website however bounced today! I also noted that according to their website, they are still using ‘Unbooked” to make their online bookings, even though their excuse for the first no-show was that ‘Unbooked' weren't sending them their bookings and so they didn't know I had booked! You would think if that was the case, they would have had time to change system since April.