BAD RETURNS POLICY AND TERRIBLE CUSTOMER SERVICE
My family and friends are regular customers since we moved to Angle Vale 2 years ago. We often have brekky at Doncho's after church. It has been a good experience so far until today when I had to return an item I bought from Stella's. It was still in its original packaging and has not been used however the STORE MANAGER ---DAMIEN -- said we cannot replace or return it because "it looks like it has been used and smells like vinegar". All throughout the conversation, he was UNABLE TO LOOK ME IN THE EYE AS HE REPEATEDLY INSISTED THAT IT WAS USED. He spoke calmly as I did, but was painfully condescending to me. It is a small item however being a loyal customer I thought it would help him give feedback to his supplier of said item more than getting the refund or replacement.
To my fellow locals trust me, check your items before you leave the store otherwise risk being stuck with it. Or better yet GO TO BUNNINGS FOR BETTER RETURN POLICY AND CUSTOMER SERVICE ! To the GENCHEFF FAMILY AND THE COMPANY DIRECTORS, it only takes one terrible customer experience from one of your staff to permanently turn away loyal locals like my family and taint the great brand your family worked so hard to build.