I used Triple 8 when I lived in Melbourne and Alec did a great job, however I now live in NSW and nearly every week I receive a call asking if I want my carpets cleaned ! I tell them every time I am not in Melbourne and every person says they are going to "take me off the list" and of course it never happens. You need to update your system (database) as this becomes quite annoying and unnecessary for your staff to keep calling. I have given you three stars because of Alec but am over the phone calls.