for the first time calling this company customer services claim .the operator lady was so so mean and rude and nasty. Despite I was calling to clarify about the claim and funny they didn't even file correct information in the claim and the claim letter was completely misleading info. If you looking for good insurance absolutely I will not consider CGU . if they cant get their customer service right never mind paying for your insurance .there is no option to not give them star ,they even don't deserv1 star