So glad I found this company when doing a Google search for a new Rheem gas hot water system. Peter phoned me within a day of submitting an online enquiry. He quoted me over the phone based on the HWS model I wanted, additional valves and fittings if needed. He patiently answered questions I had about the warranty period, function of extra valves and fittings. There was no sales pressure tactics. The price for the HWS unit is not more than through Rheem direct. The labour built into the parts is however cheaper than Rheem. Within the same day of confirming work to proceed, Peter arranged for his technician to come onsite. Everything was completed in a bit over 2 hours. They removed the old HWS and didn't leave it messy (except for the large cardboard box the Rheem was packaged in which I had to cut up and dispose for recycling). Can highly recommend Inline Plumbing for the job. A true pleasure to deal with. Professional, reliable tradespersons with integrity.

Now let me give you some tips.
1) Never choose companies from the top of the Google search results - they pay to advertise and get their brand mentioned at the top of the list. Unlike Inline Plumbing who don't rely on paid advertising but instead customer referrals.

2) I made this mistake before contacting Inline Plumbing. I paid a call out fee for a written quote by "Fergusons Plumbing Group" that was almost 3 times for the exact same work scope. Ferguson's brand was setup only in October 2021, its parent company is Onsite Trade Services Pty Ltd and upon doing some research it has bought over the assets, staff and brands of Dan’s Plumbing, Plumbcorp and Fastway Plumbing formerly run by plumber Jason Aboukalam. Despite being exposed on A Current Affair for their astonishing ripping off customers, the ethics, business practices and culture don't appear to have changed.