I came here to purchase my first brand new car. At first, I was being served very well. I emailed the dealership at 9pm one evening and was immediately given a phonecall 5 minutes later to answer my questions and arrange for a test drive. The dealer principal Claude Mattiaccio was very friendly and personal. However, all these seems change once we started negotiating. Essentially rather dishonest sales team.

During my first visit, I was told about the DVG's 10+10+10 deal, where DVG offers 10-year extended warranty (5 from manufacturer and 5 from DVG), 10-year fixed service schedule, and 10-day money back guarantee. Sounds like a great deal. I wanted to go away and have a think about purchasing it. However, the dealer told me that the deal actually ends on the day itself and I will miss out on the deal if I return in a few days time. Given the case, I reluctantly agreed to sign the paper since I'm close to ready to commit to it. It wasn't until I went home that I realised the deal actually goes on for another 2 more weeks.

I also specifically asked the dealer whether or not I need to service my car exclusively through Honda or DVG in order to keep my extended warranty. I was assured by them that I can service anywhere I wish, as long as it's a verified mechanic and that the items follows the schedule as outlined in the service log book. Fair enough. Unfortunately I was given the service booklet and the extended warranty booklet after the purchase, which clearly states that I will void the warranty if I service my car with anyone else other than Honds or DVG.

Seems like I'm being lied to just so they can make a sale. I understand that it's their job to sell cars and they need to make a living too, but lying blatantly just to make a sale? That's very underhanded.