I had a similar BAD experience. Side panel for wardrobes incorrect side, one of the doors delivered hinged to wrong side. Doors came with melamine on the front instead of raw mdf. Installer completely damaged a lath plaster wall - $650 to repair. Versa said doors could still be painted despite having melamine on front, so agreed to wait for a replacement door for the one they hinged on the wong side to arrive. Told this would be the next day. It didn't arrive. Told it would arrive the next day and so on for 8 days. When it did arrive, it was discovered that the draw nest that should have been 4 was only 3 draws. By this stage the internal and carcass had already been installed so couldn't pull out as it would cause more damage to walls. Went to paint doors and no paint would stick to the melamine. Found out that melamine can only be 2-packed. Can’t use domestic paint on it and 2-pack can only be done in a factory setting not a 3yo's bedroom and dust is toxic! Versa denied all errors. Checked my order document and it clearly stated RAW MDF for externals. They have threatened VCAT and a hearing date set for end of May. I’ve got my boxing gloves on – they are not going to get away with their unethical, dishonest, bullish, arrogant and shameful ways. WARNING – BUYER BEWARE.

Approximate cost: $3544

I wish to advise of my most sincere disappointment with the service I have received from three of BeActive employees and the continual rude and insulting attitude they have shown me.

I am 32 weeks pregnant. I had an appointment on 18 August 2010 to treat me for carpel tunnel. I was measured for and ordered left and right wrist splits. I was advised that they would be ready for collection on Friday 20 August or Monday 23 August. The physio also advised of her availability to see me again for treatment. I intended to not make an appointment until the splints were ready for collection and discussed this with the receptionist who I settled my physio account with. The receptionist advised that BeActive would call me when the splints were in. At no time did anyone mention to me that I was supposed to pay upfront for the splints.

Seven days later I had not heard from BeActive and as such I called on Tuesday 24 August to enquire as to whether the splints were in. I was told by the same receptionist that she had forgotten to place the order and was given a lecture that I should have paid up front for the splints. It should be noted that it is your employee's responsibility to advise clients of BeActive administrative processes, of which I'm certain most clients would be happy to oblige. However in this instance, your employee failed to advise of such processes and subsequently has attributed blame to your client for her failure to order the splints – as this was my first visit to BeActive I cannot be expected to be aware of your administrative processes unless advised so.

That receptionist later advised that she would place the order for the splints that day and that they would be in on Weds 25 August. I advised the receptionist again that I would not be making an appointment with the physio till I received confirmation that the splints had arrived.

In the late afternoon /early evening of Tuesday 24 August Laura called my mobile. This phone call was most disturbing and the tone in which physio spoke was disgraceful. The indignant excuses for not ordering the splits was just disgraceful. To tell a client – ‘get over it and move on' is pure insulting. Particularly when the client has been patiently waiting for the splints and mind you, in pain. I could have gone elsewhere and avoided such rude and disrespectful service, acquired the splints I so desperately needed and received some much needed pain relief.

I was advised by the physio during that phone call that the splits would arrive Weds 25 August and that someone would call me to let me know to arrange payment and collection. No phone call was received.

I received a phone call Thurs 26 August from a different receptionist (is this what you call continuity of care – the third person to call and verbally insult me?) to explain that a splint was in.

When questioned as to whether there were two splints – left & right, she then checked the box and advised that only the left was there and that the right was on back order.

This was unacceptable, seeing that the right hand is the most painful. In addition to being eight days since the order was supposed to have been placed, the fact that a phone call was promised the day earlier and didn't happen, to then be told that the order was incomplete – didn't even compare to the absolutely rudeness directed to me by Amanda.

Consequently I hung up on that recptioist following her abusive and accusatory remarks regarding this whole balls-up situation. I no longer desire to purchase the splits from BeActive and will not be recommending this service to anyone.

What is so upsetting is that three of my friends attend the studios who were the ones who recommended that I attend BeActive – I have advised them of this terrible experience. To which I was told the ‘owner is away – the staff there cannot manage without her'. This is simply unacceptable for current clients to be explaining on behalf of BeActive and its customer service. It does lead one to assume that other may have had a negative experience as well.

I do hope that future clients do not receive such abhorrent service from BaActive.