Ps - I also sent this to them via the business page and i was told its not fair I’ve posted it elsewhere *Google review* as the stores now closed, and i haven’t given then time to address the issues and they blocked me After wishing me a good night (I tried to tell them i would remove the review if on a last attempt visit things had improved but it failed to send ) !!!!

Ps- they some how removed the Google review

Have been a regular for over the past year, tonight was the worst experience i’ve had.
I don’t think ill be back.

I witnessed the said supervisor not acknowledge a food delivery person (she walked up and removed other order slips from the printer by the till but didn’t acknowledge him)

I waited over an hour for a medium chips and seafood stick.
And when i asked how much longer was told about ten mins.. ten mins passed went up again and was told 2 mins just waiting for seafood stick.. then i was told sorry we dropped the seafood stick just a couple more minutes

Another customer was waiting the same amount of time for potato scallops and dim sims

After asking for a refund or a free drink to compensate the wait time.. I was told we are training three new staff and that’s why there is a wait .. yet the new staff cleaned the salad bar fridge and picked one order, and removed the price tags and plastic plant decorations from seafood fridge.

3-4 of the staff (2 whom were in training) on multiple occasions grouped up at the front - also witnessed the supervisor take her phone out her pocket and they all looked (unsure what was so important)

Seemed there was only one gentle man cooking - other person in the kitchen was cleaning trays? It took me saying something for the cooking process to be sped up . As one of the servers told me.