I contacted Jim's without (foolishly) checking the online reviews to look at our intermittently working split system. Made a booking and paid the $140 for the guy to arrive late (outside the 3 hour window) take a 2 minute look at the unit without even looking up the fault code unit then offering a $1000 service and repairs. As it was urgent I stupidly paid the money to then have a different guy turn up and "service" the unit the next day which consisted of him cleaning it over the course of one hour and leaving. the unit was operational when he left (which it was sporadically anyway) and by the next day had stopped working again. I called back to complain and was told a technician would arrive between 1 and 3pm. at 3:30pm I called and queried the whereabouts and was told I was next in line. I told them I has to leave for work and they asked me to give them a courtesy call half an hour before I departed (despite me staying home all day for them and not receiving any sort of communication). Tech turned up the following day and actually diagnosed the fault but was then given to three quotes, two to replace the unit (over $5000 and over $6000) and one to replace internal componentry $1600 (with no guarantee this would work). Have had quotes from actual reputable companies to repair for a quarter of the quoted price or replace for 1/3 of the price. Absolute scam artists, do not waste your time and your money on these charlatans !!!! I have contacted the ACCC and lodged a complaint.

Approximate cost: $1200