Great next day lock service - very professional and completed job quickly

MUST READ:

I was extremely disappointed with my bull 18 service and would not recommend this to anyone. This was for a few reasons.

Firstly the cleaners were incredibly slow - they told us the job would take 3-4 hours and in total it took over 7 hours. They also told me to come back as they had 30 minutes to go, when we arrived back at the property 40 minutes after the text they then proceeded to clean for another hour.

In addition during our phone conversation we spoke about including external windows at no extra cost (you can listen to the recordings your customer service team tell me you have!!) he did not list this on the booking and when the cleaners arrived they therefore said it was out of scope. I then had to spend half an hour trying to sort out with your customer service team and got charged for this. I would like a full refund of the extra external window cleaning fee as consultant was incredibly misleading and very deceptive by not including this in the job based on the conversation we had.

On top of that when the cleaners had 'finished' we had to point out all the areas that were not complete - despite paying extra for the external windows they had only done the bottom half! They had also not washed the splashback and there were multiple other things we had to point out that were not done to satisfaction.

To make matters worse we then failed our final inspection due to the standard of cleanliness. After spending way too long on the phone to a terrible customer service team I gave up after being told there was no guarantee they could come back the next day and would only come back if I provided photos of a property I no longer had access to.

We went back ourselves and were shocked to discover even more how shocking the job was. The shower was mouldy. The benches hadn’t been wiped down. There was dust on ever windowsill. The carpets were steam cleaned but not vacuumed which just baked in the dust.

These guys are con artists who invest only in T&Cs so no matter what you can’t get what you paid for.