This company needs to learn about customer service.

From Kerrie Davies - feeling furious.
17 September at 17:21 ·
I'm naming and shaming.
Went to have my hair blow dried today and when I got to the counter to pay the $30 I discovered I'd left my wallet in my other bag!
I had $15 tucked in a zipper of my bag but no wallet so no cards or cash. Mortified, I explain the situation. Hairdresser tells me I have to get someone to bring the $15 and I'm not to leave the store.
I explain that I have our car so I can't get Greg to bring it to me. Can I leave my bag, phone and race home and get it? "No."
Since I have my phone can I transfer it to you? "No."
Can I speak to the manager? Same deal from the manager. "We gave you a service and you are not to leave here until we are paid in full."
I say I'm trying to figure out how I can organise that, work with me a little. Can you call a security guard maybe? "Oh I've already called security on you."
I ring Greg, by this time everyone is looking at me so I'm in tears. He'll have to call a cab and bring my wallet. Security guard arrives and rude Manager is barking "She's not leaving here" over the top of me while I'm trying to explain the situation to the security guard.
He looks at the Manager as if she has three heads, reaches into his wallet and pulls out $15, gives it to her and says to me "Just drop it in to concierge when you can. Sorry, I can see how embarrassed you are."
I drove home and got my wallet and gave him back the $15 and a $10 scratchie. Hope he wins a fortune! Thank you security guard "Drew" for being such a nice guy.
And thank you with a big middle finger up, Blondes & Brunettes Hair Salon Westfield Mt Druitt for being absolute arsewipes and going out of your way to make an unfortunate mistake as embarrassing as all hell.
Mortified!!!

Approximate cost: $15

Hello, I would like to make you aware of how Caversham House operates. My fiancée and I are getting married in November 2015, and we booked our venue for our wedding at Caversham House in July of last year (2013). We paid a $2500.00 deposit, and it wasn't until February this year when we contacted Caversham to confirm the consequence of having less that 100 people we became aware this would be a problem for us. We though the consequence was a a table surcharge of $40 per table of 8 that was not filled. What we were told by Caversham House was that we would be charged a minimum per head cost if we did not reach the minimum 100 numbers. At around $90 per head and an expected capacity of 50 - 70 guests this would be an additional cost of between $2700 - $4500. On a wedding venue / reception that we estimated would have cost us $20,000 alone, this was not an additional cost we could afford, as we are planning on selling our house next year to fund the majority of the wedding. So we decided rather than let the stress of the finances ruin our day we cancelled our booking.
We have tried to get our deposit back, even though their Terms & Conditions say that is non-refundable, but with the knowledge of the popularity of the venue and also with the wedding being 20 months away still, we found this unreasonable, but so far they have only offered us 50%, which we have taken, and are grateful for, but have asked them that when they re-secure another booking for that date, can they please return the rest of our deposit, as they have not lost any money in the process of all of this. They are now ignoring our request, and it is causing great stress on my fiancée and I. Be careful when you book your day here, as there is no sympathy from this place, they run it like a business, and their first priority is their bottom line - profits.

Approximate cost: $2500