Reviews by taram375

This review is for Blockout Blinds Pty Ltd, Bayswater VIC

verified email - 25 Sep 2021

Avoid! When my blinds were measured (in April) I made very clear that all they needed to do was block out 100% of the light. They could be any colour, shape, model etc. and that they needed to guarantee blackout for me to accept a quote. Cut forward 21 weeks to today and my blinds have finally been installed and they don't even block out the light. They require a bottom channel which was never even offered by the consultant and light seeps in at the top and sides. To add insult to injury they require full payment before installation (successful or not) meaning they have had a significant amount of money we could have used, earned interest off etc for 3 months now since their first attempt at installation (blinds were measured incorrectly). Communication has been terrible. The only contact I've had despite all the issues has been the times when I waited a week expecting them to call and in the end called them to chase things up. I genuinely thought they were shut down in the pandemic only to call them and be told "no we've been deemed essential." In that case, why haven't I heard anything about the blinds I've been waiting over 5 months for? Why wasn't I phoned to follow up after the initial installation failed? Why was I told it would take 3 weeks after that date only to hear nothing for 3 months?
I genuinely regret not spending the extra few hundred dollars and going with Screenaway.

Approximate cost: $1300

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