Totally unprofessional!
When I booked with the Kent Melbourne branch.
I specifically advised the booking agent, Jay, that we needed to be out of the property by 11.30 am at the latest as the new owners had their trucks arriving at that time to move in.
Jay advised that yes this would be done and that the removals trucks would be at our premises between 7.00 and 7.30 am.
The trucks finally arrived at 10.15am
The driver said they were late due to the trucks not being ready at the depot.
That there was no petrol in the trucks so they stopped to refuel on the way.
That when they presented the petrol card they were told there are no funds in the account.
That they were unable to get in contact with their boss for over 50 minutes and had to wait at service station until he put funds into the card.
That one of the trucks got lost on the way.
They finally arrived at 10.15am taking another 15 minutes to get their trucks into loading positions.
10.30 am they started loading.
Part way into the loading, one of the workers received a text message saying that his wage structure had changed.
The guy began swearing and cursing loudly and said
he was not going to continue to work until the issue was sorted out. He and one of the other workers had an intense and confronting face off with abusive language, shoving and a near fight ensuing over the issue.
As a result our move was held up another 20 minutes until they seemed to resolve the problem.
As a woman on my own at the time it was terrifying to see these guys have a go at each other and distressing to see them continue to bicker through put rest of the move.
The loading finished at 3.15 pm
Meanwhile the new owner of the property had his trucks waiting since 11.30 am.
We have since received bill of $1,400 for his stand down time and the fact that one of his trucks had to come back next day as it was too late to unload that night.
The workers on the day are not to blame, I believe they have been treated very poorly by their appallingly unprofessional management.
Shame on you!