I had a lot of trouble with the call centre staff - rude, refused to let me speak to a manager, kept changing the story, etc. However, this is the SYDNEY call centre. The staff at the Perth depot were very helpful and friendly and I was more than happy after getting off the phone with the owner. If you have troubles with Fastway - ask to be transferred direct to the Perth branch!!

NOTE: Even if you call the Perth Branch direct number it will still go to the Sydney Call Centre so you have to request to be transferred to Perth