I wanted to make a complaint about a travel consultant at Flight Centre Customer Relations but for my safety I cannot give the consultants name to them and I did not want to give my name. They told me they could not pursue my investigation any further if I did not provide the consultants name. What about my privacy Flight Centre and my safety? If I give the consultants name my life will be in danger and Flight Centre do not care.

I tried to make a complaint at Head office Flight Centre Customer Relations and for my complaint to progress I need to give the name of the Travel Consultant and my name. They said for my complaint to progress I have to leave the name of the travel consultant and my name. I did not want to do that as I am scared to leave the travel consultant name and for privacy reasons did not want to leave there name and my name. I wanted to do an anonmous complaint to the store but Flight Centre head office refuses to do that. It is not fair.

Normally the travel consultant I deal there is great. But on the weekend I went to a travel expo and I saw the travel consultant at the expo by accident and he said any enquiries I had for expo deals for me to email him. I found a deal so I emailed him. The next day he sent me a rather abrupt email back to me and said for me to book with another Flight Centre closer to where I am and he said he would be away for a month. He should have informed me of this when I saw him at the expo but no he was all pleasant to me at the expo and then he sends me an abrupt kind of email refusing to help me. He has even said in the past that I could book with him but now he has for some reason decided to change his tune. When he first moved there he watned my business but now he has built up his clients there he now does not want my business?

To see them you have to fill in an online career assesment form which gives you an access code no so in case you need to go back in later and fix anything up you can. Well their access codes they give you do not work. It is a waste of time going through them and filling out this form. To see them you have to fill out the one line form with an access code which does not work. I have 2 separate access codes and neither of them work.