Simply the best customer service I've had. Alan not only saved me money by telling me about re skinning my existing blinds (keeping the hardware and just replacing the fabric, of which I knew nothing about until he enlightened me). The follow up and communication was over and above. I'm glad I stumbled across word of mouth and all the reviews here were the reason I went with Blinds Downunder. If only everyone I dealt with was as Professional and Courteous as Alan. If you want the best service and a great quality product get in touch with Alan.