Reviews by sharelleg

This review is for Brisk Transport, Brisbane QLD

verified email - 06 Mar 2022

We had the most disappointing and stressful move with Brisk last week. I would not recommend them at all, they charged a premium dollar and provide a subpar experience.

They sent out three inexperienced movers, this caused the pack up of our house to take forever. One of their team members was either on drugs or highly incompetent. After we raised safety concerns about said employee, Brisk sent him home and arranged for another employee to be sent out. Once he arrived it was evident that he was experienced at his job, and the pace of the move improved. But the damage had already been done. Our beds had been disassembled by the problem team member and he had commingled and lost alot of the bed screws. There was also an incident with our drier being mishandled and dropped.

Once the Brisk team arrived at our new house, they were all apologetic for the other team member's performance. They tried to reassemble the beds but one of the beds was so damaged and without enough parts it could not be assembled. The experienced removalist was honest and said that the bed would never be the same again and this would not have happened under his watch.

We were quoted 4-5 hours for the move which ended up taking approx 10 hours. We were only offered $50 compensation for the damaged bed. We were promised a follow-up phone call on Monday to discuss the damage and final bill, this never happened. We are slowly unpacking and finding scratches and other surface damage to alot of our furniture. We definitely won't use Brisk again and would advise others to avoid them too.

Approximate cost: $1500

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