The manager was extremely rude, shouting and aggressive when I questioned why I was charged more than the cashier had quoted. I was belittled when he said can't I even see the sign stating there was a surcharge for all payments with cards, (no I hadn't seen it and assumed I'd be charged the total that the cashier had told me).
I was refused when I asked for a refund on my card so I could pay cash instead. I'm a small woman of 150 cm and his intimidating manner did leave me shaken. He ended up shoving a gold coin at me and said "There, are you happy now!" All whilst an elderly lady right behind me was also charged over her quoted price and clearly confused about being Informed of a card surcharge after the sale, rather than prior.
I left the store and was standing in the corridor searching my contacts on my phone when the manager left his shop and started gesticulating at me saying, "There's the exit, you're blocking everyone". (I wasn't blocking anyone, there was plenty of room and nobody near me at all.)
Just to inform others, they had a minimum spend of $5 for card, they had a surcharge for all card payments, they quoted a different price than the surcharged total so I was expected to read the sign with terms and conditions, figure that out myself there was a surcharge and calculate that in my head before deciding how I wanted to pay. I was treated with hostility just for questioning why I was charged more than the quoted amount. I was refused a refund for proceeding with my purchase that I didn't realise cost more than the total quoted price asked for by the cashier.
I had deliberately gone there to support small business... I encourage people to find another grocer who values his customers when paying $17 for a bag of apples and half a rockmelon.

I recommend not going to this business. There was glass imbedded in an
apple. Thank god it was me who bit into it and not my kids.

* * *

When I bit into a royal gala apple that I purchased from this store, my
teeth crunched down on something very hard and brittle. It was glass!
I have been a regular shopper at this store for years, but when I notified
them I was treated appallingly, dismissed, mocked, and even accused of
placing it there myself. Having noticed a slight imperfection/breakage in
the apple skin prior to biting into it, at first I thought it was gravel.
With fragments in my back teeth and throughout my mouth, I tried to spit it
all out but I couldn't see any gravel. Then I looked more closely and only
then realised I had bitten into glass! The apples had been neatly stacked
upside down in the store, hiding the damage on the apple which had been at
the top of it. I had put several into one of their thin plastic bags where
it stayed until the text morning. I took out three apples from the plastic
bag for myself and my children's lunchboxes and immediately noticed the one
with the small skin breakage. I washed it and could see no dirt so placed
it in my new spotless handbag. I purposely didn't give it to my children as
they would have screwed their noses up at it, whereas imperfections in
fruit don't usually bother me. Of course after realising it was glass, I
immediately called O'Halloran Hill Fruit Mart to let them know what I'd
experienced. The person I spoke with responded in a contemptuous manner
stating it wouldn't have happened at their shop because there is no glass
and what did I expect them to do about it. Shocked by such a demeanor, I
suggested that concern regarding the incident would be a good start. I was then
invited to bring the apple in so they could examine it. After contacting a
doctor who told me to eat bread to absorb the glass I'd swallowed, and also
the school to request they remove my daughter's apple, I arrived at the
fruit mart. I was ushered out the back where the staff could see for
themselves the small amount of glass remaining in the apple. I was offered
a replacement apple and my young son was offered a free fruit bar. I
declined, instead requesting to leave my details for the person in charge
to contact me. He didn't. I called at lunch the next day to speak to the
person in charge. He stated he knew about the incident but didn't have my
details. I informed him about what happened. His response was even more
callous than his staff, showing zero care factor and implying that I was
making up stories when I tried to discern plausible explanations about how
glass could have gotten into the apple. The person in charge also asked
what did I expect him to do about it. I told him I expected him to consider
looking into staff practices and suppliers practices. His response - their
apples come through 5 sets of hands before reaching him! I stated the fruit
isn't exactly market fresh then. His final comment was to laugh, then
suggest perhaps it was one of my diamonds that had fallen into the apple
before hanging up on me. Unbelievable! To say I am disgusted by their
practices, their lack of regard for glass being in food they have sold, and
their contempt toward loyal customers is an understatement. The council has
been informed and will be investigating their food safety practices.