Customer service -5 (Lisa is rude, can't wait to get you off the phone and never answers your enquiry fully)

Value -5 WOTIF offering just the same deals now and at least you can get through to them on your first call and not have to leave multiple message and emails!

Unfortunately I have booked with them...BUT OMG never again and will I be advising all of my friends about my experience!

We had a booking through travelonline which was confirmed and we paid our deposit straight away as we had to. Travelonline recently emailed us to advise that the hotel will be closed the week of our holiday and unable to accommodate us. We have already booked and paid for our flights so this has left us very inconvenienced. Not once have they even called us, only emailed which takes them at least 2 days to reply to us, then they have told us it will be 6 weeks for our refund of our deposit and now they have told us 12 weeks. This is not our fault and even though we had to pay our deposit straight away which they received straight away, we are punished for them cancelling our holiday and have to wait for our refund which we need to be able to book another hotel. Pretty bad service especially when people are struggling.

We understand that the current climate is hard for everyone, but these guys are showing their true colours. We booked to go to Vanuatu as we have done many times. We normally book our own flights and accommodation but I received an email from this company and thought I would give it a try. So obviously our trip was cancelled. No problem, to be expected at the moment and I’ve had a few holidays canceled over the years. I had rang this company about the cancellation in December last year which they confirmed. I have over $1900 in credit with them so I thought I would use them to book new flights. They sent me a quote to fly from Sydney to Brisbane with the same people , at a cost of over an extra $1000 I have tried over and over and over and over to get my credit sorted . I have talked to virgin directly and they informed me that they can provide the credit directly if travel online agree to hand over the control of tickets. When I told the travel online consultant about this their response was; when you ring virgin you deal with a retail representative and when we (travel online) ring we deal with a wholesale team that don’t give us the cheapest flights! On top of that on the phone they where really rude and condescending in manner. If I had of just booked directly like I normally do I would not be writing this right now. You are far better protected going direct. I really have to as What value do you add travel online? If I can order directly and get a cheaper deal ?
Please be careful people! If you want to book a holiday through a travel consultant, check out the reviews first. I sure wish I had of .

Not helpful and poor communication with contradictory information between FB team and reservation agents. Does not escalate issues despite requests to management for resolution. Hit and miss based on which agent you end up dealing with.

I read this review some place, oh yeah here on WOMO! I checked it out, and ended up booking a romantic weekend away for the wife's 56th birthday. I'm looking forward to it, but it's going to be a surprise. I found them great, fast with answers, and really savvy about the destinations offered. I got through the whole process in less than 15 minutes, and confirmation was sent within 30 minutes of my booking. I think they are great vale, customer orientated, and I'll be back after my surprise.

Approximate cost: $550

this place sounds like just the place that i can book my holiday to perth in the new year and well the price are fantastic, one cant fault the service you recieve from services that give you that something special when you are away on holiday

Booked a holiday to Bali with Travelonline and everything went perfectly. Transfers were waiting for us at the airport. The hotel recommended to us by Lisa at Travelonline was great. They gave us 2x free massage vouchers at Semara Seminyak which were awesome. Overall cant fault them and will be booking our next trip to Hawaii in June next year with them, Cant wait!

We booked a trip to Fiji through tavelonline.com and we got a great deal. We did find it cheaper to book our own additional's though (like transfers, etc). The instant quotes are awesome. The customer service is pretty good too...they got back to me within 48 hours of enquiry.