Istanbul Turkish Restaurant & Bar

1.0
based on 1 review

1 review about Istanbul Turkish Restaurant & Bar

verified email - 29 Jul 2014

Came here with my partner as we were starved having not eaten all day and come back from the gym. I was impressed with all the 5 star ratings on tripadvisor (although it was a tad suspicious that all the wonderful reviews were from people only ever reviewing once).
The service poor. 2 guys just stood at the bar chatting. I had to leave the table and walk up to the counter many times for questions.
We ordered the mixed grill and one of the pides.
We waited a long while for the food and when it came out... the mixed grill was small for the large price.

Anyhow an hour later my stomach felt horrible...I have never had food poisoning in my life and what followed was a nightmare. I spent the whole night at Caloundra hospital violently ill, I was medicated and given the diagnosis of food poisoning by ingestion of the Turkish food ingested at Istanbul Turkish restaurant. The hospital gave me this written as there was no other source as I didn't eat anything else
.
I emailed the restaurant ASAP when I was well enough but frustratingly they didn't apologise and insinuated that I just wanted costs covered. The owner stated that '14 other dishes were sold and they had contacted all bookings with no problem found'. What irked me the most was in the email they wrote: 'supply all relevant documentation relating to all tests involved and what was the causing bacteria contaminant that had caused such a significant down turn'. (their words) 'Only by a process of elimination can we be clearer on the possible cause and with all due respect, inconvenience of such a misfortunate occurrence, email me as soon as possible with the test results so that we can begin this immediately'

I emailed them with a copy of my diagnosis by the treating doctor from the hospital (which is more then enough) I'm worried about divulging all my personal details directly to them when they have been so careless and unapologetic. I haven't heard back from them after asking them to send me a list of what tests they wanted from the hospital and telling them I didn't want any reimbursement.
Horrible experience for me. I did see other unfavourable reviews on this business. One had photos of the food left outside on a hot day. They were subsequently taken down from tripadvisor. Its all a bit dodgy.

freddief 03 Aug 2014

We know who not to visit. Shame you had that happen and appreciate your review. These restaurants need to takecbetter care in hygiene

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