Our dog did a 3 week in house intensive training program due to behavioural problems. Although only early days, we have been home for 4 days we have noticed a big improvment in his behaviour and he seems to be a much calmer dog, so far we are happy with the outcome.

Approximate cost: $1500

Before you book your dog at Hanrob I would like to bring to your attention to Clause 10 of Hanrob Terms and Conditions: “Under no circumstances will Hanrob, or its employees or agents, be held responsible for Paralysis Tick, Canine Influenza, injury, death, loss or damage of any kind whatsoever, whether or not caused by any negligent, act or omission of Hanrob, its employees or agents, that may occur to any pet staying at Hanrob”.
Their website looks great but my experience with them was very disappointing. My dog got sick with Canine Influenza a week into the three week training/boarding program at Hanrob Heathcote. He was checked by the vet and quarantined for the rest of the stay (consequently received minimal training). A day before scheduled pick up (10 days after the initial vet visit) Hanrob has advised that the dog's condition has even further deteriorated. I went to collect him immediately. He was skinny, coughing, sneezing, sad looking dog. Hanrob staff advised that they will conduct an investigation into the matter and get back to us with an explanation as to how his condition could get so bad. Two months later, after numerous attempts to follow them up, we are still waiting to hear from them.
After talking to several other dog owners that have placed their dogs in Hanrob's care, I have uncovered that their dogs also have returned from Harob infected by Canine Influenza. They have thought that their case was an exception and were given the same excuses of “these things happen” and undertakings of “an investigation”, to no avail.
In addition I have found out that the dogs are not fed “chicken and rice” as advised when making the booking, but dog rolls and rice which is certainly not something I would be feeding my purebred dog at home.
The total payment for the training that was supposed to be charged on the first day of the program was also taken out of my credit card 2 days prior without my consent. No discount/refund/any compensation was offered for this terrible experience.
Throughout the whole stay Hanrob was extremely difficult to contact in order to obtain an update on my dog. There was no e-mail, photos or Skype as advertised on their website.
My dog has recovered well under home care but I will not be returning to Hanrob. For a business that prides itself on a reputation and care for animals, Hanrob have shown little care when things go wrong. Their lack of customer service and genuine concern for animals under their care is disappointing. The overall experience was extremely stressful for our family.

Mostly very good, excellent pick up and delivery service to my vet. Very nice and apparently well trained staff.

Approximate cost: $800

Cat loved it; had a mate while there and really enjoyed play time. Hanrob was happy to have us look at the place first and see how the animals were, while boarding. Being able to drop off at local vets for pick up was great.

The carers at Hanrob always take excellent care of my dog. They are professional and reliable. The free pick up and delivery service is a bonus. I am always happy to board my dog with them.

The hassle was taken away with the free collection at drop off at our local vet. Maddy came back relaxed and happy. Was the first time she has been away as usually she stays at home with my brother. I will definately use again without hesitation and the cost was not expensive.

We have an energetic, and playful Boxer. We enrolled her into the Hanrob 18 day Bootcamp, and results were immediately noticeable. While she still has her bubbly and cheeky personality, we find her much more responsive and therefore have better control with her since Hanrobs work.
Receiving emails and photos while travelling overseas, eased our minds that she was in good hands! We can trust the team at Hanrob, and have since commenced dropping our Boxer into Daycare once a week for her enjoyment/social growth.
Highly recommend!

Very good staff who appear to genuinely care for the animals they look after. Our dog always seems to greatly enjoy the stay at Hanrob Heathcote. Not the cheapest but they are consistently reliable and provide a quality service.

Approximate cost: $1000

Very trustworthy and great how they send pictures and update you on your pets experience, very best when it comes to training. We sent our beagle in and even had the option to skype with her

Charlie (cat) came away from Hanrob as a well adjusted cat, just as he had gone in to Hanrob, before our 13 days away from him. He looked well groomed, healthy and happy, and was very pleased to see his M & D, with big purrrrrs!