Carly at Greenhaven funerals assisted us when our baby girl, Carrie Sarah, was stillborn. She was compassionate and professional throughout the process, and I felt so comfortable having Carly take care of my baby. She helped make a very difficult situation easier. I felt she went 'above and beyond' to provide that personal touch. She took extra photos of Carrie before she was cremated, and did little hand and foot prints. And she made sure there was a teddy to keep Carrie company!! She evn posted some touching words on the Greenhaven Facebook wall. I couldn't have asked for more. Thank you Carly and team, we will certainly be recommending your services to friends and family. Samantha and Rod xx

Approximate cost: $850

Carly, thank you so very much for helping us celebrate the life of my beautiful wife Sandra.
Being a very disciplined person and someone that plans things through in detail, my first contact with Carly was at a time when I believed that I had a lot of time to ‘shop around' for the funeral director that I felt most comfortable working with. Sandra's demise was at a speed that surprised everyone, and I found myself in the unfamiliar territory of being out of control. Fortunately, I had sufficient time to realise that Carly was the person I could trust to take control and deliver.
From the time of collecting Sandra when she had passed away through to delivery of her ashes to me, Carly gave me an enormous amount of time. She was contactable at all times (I remember asking whether she ever went to sleep!), and provided me with very good suggestions and recommendations. She is also a great listener, and shows empathy without being overly ‘gushy'. In summary, Carly found out exactly what we wanted and then assumed total control and gave me the confidence to let her. Carly, you are very talented at what you do.
Sandra had given us instructions on how she wanted ‘her Service' to be conducted, and even selected a couple of verses and quirky songs to be played. Sandra's wish was that it was to be a true celebration of life .... “only tears of happiness were allowed”. Carly respected this and did a marvelous job of making it work, while retaining the dignity of the occasion. The Service went-off exactly as I had envisaged, and what Sandra had requested.
Under most difficult circumstances the day was perfect. Again, Carly, thank you so very much for taking some of the stress out of the most difficult time of my life.
Tony

Carly, and Tim, of Greenhaven really know what they're doing. From the very first phone call I instantly felt comfortable with Carly and knew I didn't need to look any further. Carly has a very soothing voice, which puts you at ease even though someone close to you has just died.
Carly took good care of my dad ensuring dignity and confidence the whole time. She stays in touch throughout the process and is very contactable. Carly is also super professional and a great listener. I found her willingness to please, and to be flexible and kind a real advantage.
I was very impressed with Carly, Tim and Greenhaven generally. A very well organized and well connected person in charge is what you need at a difficult time and Greenhaven just takes care of everything, leaving you to have as much or as little involvement as you're comfortable with. Carly was really an absolute pleasure to work with.

Thank you and hubby for the very nice service you guys gave with Bills Funeral. Jim and i very much appreciated the service you gave. Yes it was good to see the colourful group of people who arrived ..... Never the less it was a nice day capped off with a few drinks with the others who are a really nice bunch.

Once again thank you for your very professional services.

The husband of a dear friend passed away three weeks ago. It was a difficult experience made more so by the fact that none of us had ever arranged a funeral service or cremation before and had to work within a restrictive budget.

What was reassuring about finding GreenHaven is that they are upfront about their costs, and clearly set out what you can expect, as well as the optional extras available. They currently have packages ranging from $1820 to $4250. Their website is well laid out, which made it easy to understand and showed that they have the right sensibility for such an event.

From the first contact, Carly was calm, friendly, organised and understanding. She made everything easy. She always responded in a timely manner to phone calls and emails, and kept us up-to-date with how things were going.

She came over early to get the paper work sorted, so she could pick up the husband's body the next day from the Coroner and start preparation for the viewing as soon as possible. At the same meeting, the chapel was booked, and all that remained were for us to inform family/friends of where to meet. What a relief.

She also arranged to pick up clothing for the viewing and, at that meeting, spent time with my friend to discuss his life, her favourite memories of him and the songs she wanted played at the service. Carly then put together a moving and fitting eulogy and ceremony service in record time, which we were able to edit and refine prior to the service.

The service was held less than a week after the husband's passing, and was conducted by both Carly and her husband Tim. It was lovely, and almost everyone was deeply moved. We had chosen to organise the flowers ourselves (though they offer this service too), but they set up candles and put together a video photo montage of my friend and her husband's life together.

Carly had also developed memorial cards with the husband's picture and the words "In Loving Memory", which everyone could hold during the service and take away to keep. GreenHaven's contact details are also included on this card. I think everyone took away a card as a keepsake; there were hardly any left in the stack by the end of the service. (Tip: Check the placement of the image and words on the card before they go off to the printers to ensure it is laid out exactly as you wish.)

Though my friend's home is rather far from town, Carly arranged to personally hand over the ashes there, and spent a bit of time with my friend before she left.

All in all, we were very pleased and very grateful for the excellent service we received. Highly recommend!

Approximate cost: $2950

We would like to thank Greenhaven for providing a service for a life well lived. We could not have asked for more. A brilliant cello performance at the start followed by Lisa's wonderful summing up of a long lived life. Carly and Tim were with the family at every step of the way. Thank you so much.

Approximate cost: $4000.00

The loss of our daughter was very traumatic for us and we didn't know what to do regarding arrangements, everything needs to be done so quickly. Carly was so lovely, she took over every aspect of the arrangements from the coroner to the cremation and looked after our daughter so well, leaving us free to grieve. Lisa Foster is a caring and understanding celebrant, everything about the service was beautiful and Lisa was able to express our feelings and paint a portrait of a life lived and lost so well. Both Carly and Lisa were in contact with us at all times, day or night to ensure we were coping and helped in any way they could. Greenhaven care about providing the best service at as low a cost as possible they really went above an beyond our expectations, both of us will be "lay buying" our own funerals with them too so that the path will be easier when we pass. We cannot thank Greenhaven enough for the kindness and compassion they have shown us and the care they took of our loved one.

Approximate cost: $5000.00

Very professional, caring and prompt in every aspect. During such difficult times Greenhaven has been helping us more then we ever expected. Carly, in particular, is a very warm person and she has been guiding us through the entire process with a lot of patience and knowledge. A great THANK YOU!

Carly and Tim helped my family when my Uncle Ron passed. They were compassionate and thoughtful on a personal level and took special care with my Mother and her sister who were understandably particularly distressed. Carly took the worry out of all of what seemed to be the massive amounts of things to organise. I was living in a fussy world of blur, but felt confident that Carly had the whole situation handled in a very competent manner. She asked all the right questions, knew who the family and friends were and explained the order of what was to happen. She organised absolutely everything and the service was beautiful with all the right touches..... things that we would never have thought of. The whole experience was especially memorable for all the right reasons.