Hi Alex, Thank you for your feedback. I'm so sorry you feel we did not meet your expectations at this visit, but we appreciate you sharing your thoughts as it does help us improve. As was explained to you on the phone the experience you had with the permanent lip colour product (which is not a lipstick) was normal and not an indication of a faulty product with this lip colour. The therapist explained that you would feel a tingling sensation as the colour adheres to your lips to last the approx 8-16 hours before the need to reapply. This feeling can be intensified if your lips are dry or dehydrated, but will lessen over time. Conditioning and moisturizing your lips and keeping them in good condition will help the product last even longer when applied as well. This product is amazing, and I hope that you will give it another chance, knowing that what you felt was normal. If you would like instruction on how to apply the lip colour correctly, we are happy to help. Just take a week to hydrate your lips first to get them in the best condition possible. We will be sure in future to insist that our customers try the testers in reception before purchase to prevent this happening again. This is why we spend so much money on testers and have them available, so every client can try them before they make their purchase. Unfortunately once a lip colour is used it is not able to be returned.

When the manager spoke to you on the phone you didn't mention that there was an issue with your waxing. We definitely would have asked you to come back in so we could fix that up for you. As part of our process, we always ask our clients to check the area prior to leaving so we ensure there are no missed patches, and we can address it immediately, as sometimes clients can feel areas of hair that our therapist cant see. We thought you were happy with your service on the day, because when you booked your next treatment you requested the same therapist again. She will be so disappointed in herself to know that her treatment was not to the highest standard, and will want to rectify it as soon as possible. Please call the salon manager so we can address the missed patches for you. Thank you again for giving us the opportunity to address your concerns, and we hope to hear from you soon. Rebecca (salon owner)

Hi Elizabeth, Thank you for leaving a review for us. I'm so sorry we didn't have time to perform a skin consultation for you at this visit. Saturdays are a very busy day for us, your beauty therapist was booked back to back. Your free Cryotherapy consultation is a 10 min appointment, our free skin consultations are booked out for 20 mins as we like to perform a very thorough consult, and there is a lot to talk about with most peoples skin concerns. So unfortunately we just couldn't perform 30 mins of consult in only the 10 min booked time slot. We have tried to call you several times, as we would love to find a time for you to come back and have a skin consultation with us. My team love sharing their knowledge about skin concerns and will be excited to see you again. I hope we hear back from you soon. Rebecca (salon owner)

Thank you so much for your 5 star rating Joanna. It is very much appreciated. (I'm so sorry I have only see this review now) Hope to see you in salon again soon, Rebecca (salon owner)