Not very happy with the service at Sydney University Vets.

My 3 year old dog was diagnosed with an Immune disease the first bill ending out near $9k which I accept and understand.

6 months later she has returned. (bill around $5k) No discounts whatsoever given for a returned patient. Not to mention the service I receive from their end has been terrible. Contact from the vet has been very poor. Seeming unsure of themselves at times which is hard to guage and just wanting to keep your pet in there for longer.

I was given a time slot to come and visit- I waited over an hour for them to bring my dog out to me.

Today I did not receive any call at all from the clinic regarding how my pet was going at all. I called myself to check. "A Vet will be in contact within an hour" No call 3 hours later. I called 3 times today only to hear from the receptionist on how my dog is progressing and not by an actual vet. Very Poor form.

Charging exclusive prices for your pets and delivering anything but exclusive service in my eyes. I would recommend SVES over them as also recommended by a friend who is an animal doctor.

I expected far better care and service the way they charge however seems to be always lagging there with a short number of staff but still happy to take in more pets regardless.

I'm aware they are busy and doing their absolute best however It seems to be more of a money maker their rather than an honest emergency veterinary service with poor follow up.

Will not be returning.

Approximate cost: $5000