Reviews by rachellea421

This review is for Prana House, Thornbury VIC

verified email - 25 Jun 2022

Unfortunately I had a really negative experience at Prana House with one of the instructors. I went into an evening 90 minute yoga class. The class was running over time and by this stage I was feeling really unwell - I had a migraine and had strong pangs of nausea. I decided that I needed to leave quickly so quietly begun to collect my belongings and put my props away. I was instructed to sit down and be quiet. I complied, I quickly sat down, feeling really unwell. When the class ended, I was berated in front of the class and we were told that students were not allowed to leave their class early for any reason. I waited until they had finished, still feeling very unwell but now humiliated as well. However I was relieved that I would now be allowed to leave. I put on my shoes and tried to leave and was confronted again and was told that I'm not allowed to leave their class until they say so. I apologised and tried to explain that I was feeling really unwell. They were completely unempathetic and I have not been spoken down to like that before. I was now leaving feeling unwell, embarrassed and by this stage so completely distraught. I understand that it can be disruptive when someone is leaving a class, however it is the reality of group classes that occasionally people will have important and valid reasons for leaving. Taking away someone's ability to leave a situation is unethical and is my right as a customer. My partner nor I will return because of this incident.

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