Wanted to book studio space. Was told it was all fine, until I was slapped with a whole different payment schedule- and when I questioned this - I was ghosted. It didn’t take long for me to figure out why this was the treatment for me . The owners themselves know . Shame on you. Do better. Be better .

DONT GIVE THEM A PENNY.
I deleted my Facebook account years ago, for personal reasons. I have been compelled to sign in, years later, just so I ensure I can reach as many people as I can about my experience of building with Burbank . It has been an extraordinarily terrible experience, one I shall forever regret.

Burbank might delete this, but I am so motivated to this cause, I will keep reposting until they are tired of pressing that delete button. I will also ensure that this message is circulated in as many private Burbank build facebook groups I can join, and trust me, there are plenty! If I can deter even just one person from building with Burbank, my work here is done.

I won’t bore the reader with blow by blow details, because everything has been horrendous after the sales process (which by the way was back in Jan 2017.

Yes ladies and gentlemen, it has taken almost 2 years, and we still don’t know when we shall be living in our house, which they seem to have taken hostage,because they aren’t communicating or providing any updates, and any request for communication is met with stone cold silence. The most you’ll get is “I’ve passed this on urgently to your supervisor”.

The worst thing about this experience is how we have been treated, and made to feel as customers, on several occasions.
From being pressured at the colour appointment, to accepting things you were not informed of at sales, to being told that what you want, (and were led to believe you could have), is not possible. To ignored emails, phone calls, no updates, and basically the longest case of living in limbo ever experienced.

Did I mention their stalling tactics in preventing you from accessing your property should you wish to bring in a private building inspector?

Despite lawfully being allowed access as an owner by giving 48 hours’ notice-you will not get a response until you hound them, or escalate, and then when you do eventually get an inspector in, (that’s if they don’t get cancelled), some of the issues raised from the last inspection, have been “covered up” and can no longer be seen because…you guessed it... the inspector couldn’t get in!!! Burbank tells you “we’ve fixed it”. Where’s the evidence?

Some of the quality and workmanship leaves a lot to be desired. So many big and little errors, so many mistakes .One site supervisor actually had the audacity to tell us “some of these things we are complaining about aren’t important”. ARE YOU JOKING ME??? Are you the one paying my mortgage to make that assessment?

The lack of confidence in the quality of the build is so overpowering, so much so that selling and getting rid of the house as soon as is practically possible, becomes more appealing to avoid further problems down the track. I also am aware that dealing with the warranty team, is a complete nightmare, so it seems the Burbank nightmare is never-ending.

Even after a PCI date and a letter confirming that the build is practically complete”, and all issues will be resolved within a two week timeframe post inspection, we foolishly thought that this was the end of part of the nightmare, and we are soon to move in.
How foolishly optimistic.

A month and a half later, no updates, or communication, as to current stage of house. I went to our house the other day, bumped into a “new supervisor, (3rd one by the way), who informed me “he’ll have us in soon”. No one at Burbank bothered to tell us we had a new supervisor (this STILL hasn’t been officially confirmed to date).

For many, a house is the biggest purchase of their lives. Imagine paying a company hundreds and thousands of dollars just for them to treat you like shit? You, and your enquiries become a mere inconvenience to their otherwise very busy portfolio of all these other homes they have to build?

This experience is the definition of getting what you pay for. Burbank is cheaper than some volume builders for a reason. Don’t sign your soul over to the devil, because the nightmare will never end, presumably even after your house has been built.

Nothing can be done to reverse my regret, and as Burbank has demonstrated time and time again, they will do what they want to do, whenever they decide do it.

So to you Burbank I say hold on to your lack of communication, and our house for as long as you will, you’ll have to hand it over at some point. To unsuspecting consumers, hold on to your wallets and your dignity as a consumer, and run as far away as you can from. Until then, as they say.. It’s “balls to the wall”.