Update: IF YOU HAVE BEEN SCAMMED BY THIS COMPANY APPLY FOR A CHARGEBACK ON YOUR CARD, I DID AND RECEIVED THE MONEY BACK, COLLECT EVIDENCE, EMAILS, CALLS, PICTURES, CONTACT YOUR BANK AND OPEN A DISPUTE, YOU WILL WIN. DO NOT LET THESE SCUM BAGS OFF.

This company is an absolute sham. We hired them for an end of lease clean with bond back guarantee, they came around to the house spent a few hours (this is a 5 bedroom house, 2 living rooms, store room, garage, kitchen and 3 bathrooms) they basically did absolutely nothing. There was dust left everywhere, cupboards not cleaned, floors not cleaned, whole areas of the house not cleaned. Walls had Marks all over them. Skirting boards absolutely full of dust, wall full of dust, the list goes on. We call them numerous times, we wanted a refund as we knew the job would not be done correctly the 2nd time, they insisted on sending the same cleaners back. Guess what the 2nd time they came nothing had been done. We have called excess of 20 times and keep getting the run around, completely disregarding an mention of a refund. We got hold if them tonight and guess what the manager is in a meeting at 7pm at night again and can't speak. The incompetent woman on the phone basically says she can't do anything as she is not authorised and said the customer service team cannot speak to customers anymore. I'm absolutely baffled by this place, it is a farce of a company. The cleaners are not professional, the customer service is non existent, the staff are rude and uncaring. I have never cone across a company as bad as this. They have no idea how to clean, let alone clean to the standard of an end of lease clean. We are going to the ombudsman and lodging a charge back for this joke of a company. I CANNOT STRESS THIS ENOUGH DO NOT USE THIS COMPANY, GO WITH A REPUTABLE COMPANY THAT COSTS MORE, YOU WILL NOT GET A PROPER CLEAN, SERVICE AND YOU WILL BE STRESSED OUT TRYING TO GET YOUR MONEY BACK FROM THIS PLACE. DO NOT, DO NOT BOOK THEM.

I know the company will reply with a generic message, it really shows their customer service or lack of it. Well bull18 you messed with the wrong guy. I will get my money back and you will be reported to the ombudsman. You should be closed down for ripping people off. You absolute disgraceful human beings. I have never encountered such horrid people in my life.

Approximate cost: $586