Engaged the services of 365 Cleaning to clean & steam clean small 2 BR townhouse which was pre-cleaned by us and really only needed the carpet steam cleaned, oven cleaned, some wall marks cleaned & very little more as the wet areas were done by us, the skirting boards, cornices, power points, light switches, inside & outside of cupboards, etc. We were quoted $410 but [name removed] picked up on my hesitation and we were offered a discount which reduced the price to $370. Paid $50 deposit - thought everything would be fine & the cleaners would have the work done the following morning.
My husband let the cleaners in the next morning & they inspected the townhouse together - appeared to be no problems so husband left them there. Shortly after, I received a phone call from the company. They had received a phone call from the 2 cleaners at the property who had said it will cost $80 more because of the condition of the oven & the wall marks. I asked how that was possible when the oven only had a lot of crumbs inside & needed little more than a wipe out & the there was only minimal grease on the glass door (I have a clear photo of it, which shows precisely that). The wall marks were what would be expected during a normal clean & easily removed with a bit of sugar soap - no difficult stains or large stains. I reminded the company that most cleaning had been completed so didn't understand why there was to be an $80 'upgrade' that we needed to pay. He said, so we could be '100% satisfied'. Of what? That we'd been scammed out of another $80? He also wanted payment in full BEFORE the job commenced, despite the fact that their T+C clearly stated that it was payment in full at COMPLETION of service.
So after a ridiculous 30 minute conversation with this company over the phone and since the cleaners had not begun work, I told him, cancel it, refund my deposit - never want to deal with a company with such questionable business practices again. $450 is a rort for the work that needed to be done.
After now reading reviews of the company and seeing photos from other dissatisfied customers, I strongly feel that I made the right decision in rejecting this company. Our cleaning now looks brilliant compared to how their company cleans.
I would never use Bull18 Cleaning (which has now changed its name to 365 cleaning due to the number of abysmal reviews they've received). ABN look up shows they changed their name on 14th April this year - explains why I couldn't find any reviews under their new name. Shameful company - needs to be deregistered. Never refunded deposit despite a guarantee to do it within 2 days. BEWARE of the 5 star reviews left for this company - they're written by the company and/or people paid to leave positive reviews. They have been caught out on 2 other product review sites.