Excellent service. The mattresses are hand made to order so be prepared to wait 5-10 days after making your purchase. This is fine considering that all the materials used are natural and the cost of these mattresses relative to similar latex mattresses seems cheaper. Also as they are "freshly" made there is slight odor emitted from the mattress for the first few weeks which I'm guessing is the natural latex? It's not a bad smell however and dissipates after the first month. I ordered the Deluxe and was prepared to expect that it might be a little too firm for me which after a week or so it was so I went and bought one of their latex and wool overlays to add to the mattress. This is definitely now the most comfortable, yet supportive mattress I have ever slept on... bliss!