I am a regular client of this business as they are very friendly, honest and know exactly what to recommend you if needed. Never pushy to try and sell extra products and always try to accommodate.

After the bad experience I had with K & J Woolley I went into the Greensborough gas shop to get another opinion of my situation with the ducted heating and explained what was wrong and what I was left with and he advised if the heater is working do not do any more repairs as Vulcan ducted heaters aren't that great and you could be spending a lot of money. He suggested wait until it breaks down and then replace the unit with a new one. He also could not see how the gas valve will be a problem if the heater is currently working. Very honest and took the time to listen. Will be going there for all gas heating, air conditioning and hot water services from now on.

I had them come to repair a ducted heating service. It was not turning on all the time. They came out assessed it and I suppose serviced it and when they left it was working but somehow it needed a combustion fan. Even though I questioned why it needed a combustion fan replacing when the heater was working I got no response apart from that it needed replacing. So reluctantly as it was so cold I needed my tenants to have a heater and said fix it. Then it started making a noise and got a call advising the big fan needs changing as well. In the meantime I went out and checked to see why the heater was making a noise and saw my heater had been left dismantled. Called them back and advised them of this and was told that is not the case. I told them I'm not replacing the other fan and to get someone to come and put the heater back together. Another technician was sent and he put the heater together and tested everything and the big fan did not need replacing but the heater was still noisy and said that the gas valve may need replacing. I received another call advising me of this and not acknowledging the state my heater was originally left in but quoted me more money to have gas valve replaced. I had enough and called Consumer Affairs as I was not going to keep getting the run around. In the end I agreed to pay the original invoice and they did not want to do any more work and they could not provide me with an itemised invoice as per request. In the end they contacted Consumer Affairs and told them that they will take 50% off the bill and close the matter. Why?
Very rude, Bullies, bad customer service(no customer service). Do not call them for heating repairs.. By the way I found out in the end they do not guarantee their work.

Approximate cost: $872.00