Although the vets seem competent I feel they push for extra services and try to talk you into spending more money. Perhaps this is the downside of working for a large company that only considers the bottom line not the actual pets and owners. Owners are stressed and upset about their pets problems and are easy prey to this manipulation. Their payment system of only being able to use EFTPOS or credit card but NOT Electronic Transfer is absurd. E-transfer is a legitimate payment system - get with the time Ipswich Vet Group.