It's a bit hard to rate a website when in fact your experiences are mainly with the sellers and buyers .
The website itself is still having unexpected technical issues which are never brought to notice or if they are it's after the issues seem to be resolved leaving a lot of members wasting their time trying to work on their listings and buyers are frustrated why they are having such difficulties purchasing something when they get constant error pages.
So I wouldn't rate the website itself very high . A more professional approach to their website building needs to happen asap .
Advertising is being stepped up but frankly I reckon it's way too late , they have let the site slide over the years and that's not something you can pull back up from easily.
Sellers and Buyers wise , I rate them both similar to eBay . You get the good with the bad .
Fees are excellent , but without buyers it means very little .
Staff are helpful and unlike eBay quite approachable and will assist members .