I have purchased quite a bit from the online Biome shop, and can honestly say I have never had a negative experience. Always delivered in a timely manner, and the one time I did collect something in store, was attended to by lovely people in a beautiful manner. I have even written requests through their contacts page and have received a response within 24 hours. I cherish the day I stumbled across this website. They also help me with my plastic free life by sending out little tidbits/inspirations and suggestions in emails and through their Instagram page. Is it obvious? I love Biome!