I went here for a mani and pedi last week and the ladies are absolutely lovely. It's quiet and relaxing and they use Opi nail polish which is good quality. Came out really satisfied that my nails look great and the value for money was excellent. I'll definitely be going back.

Approximate cost: $45

I went for a bikini wax here last week and had hot wax spilled all over my $50 pair of undies. I was reassured at the time that this would definitely come out in the wash. When it didn't I called and left a message, detailing the particulars and asking for a call back. No-one came back to me. So I called again and was put through to the manager. She said she'd received my message but hadn't known why I was calling...was it just to let them know about my ruined panties? 'Umm. No..' I said, somewhat affronted that someone running a business based on customer service could be so rude 'I was kind of expecting you to offer a refund for the pair of knickers you have ruined, or the money I paid you to ruin them, or at the least to show some of remorse for the incident'. She then went on to list every reason under the sun why this incident was, in fact, my fault. This included (bizarrely) asking, 'have you never had a bikini wax before?' (I have them regularly and this has never happened before). She went on, 'you should have taken your knickers off' (the girl at the time specifically said I should leave them on); 'you shouldn't have been wearing such expensive knickers' (umm, they went with the bra I happened to be wearing that day), 'you said you wanted a ''high'' bikini wax and ended up having an ''extended'' one' (ummm...am I supposed to know how your salon classifies these differences on making my booking or should your employee inform me of this at the time...and why does this make it okay for you to spill wax on my panties?) I have to say that I have never received such atrocious customer service in my life, and the wax itself wasn't even a good job! I basically paid someone $40 to ruin an expensive pair of pants and then had the privilege of being told that it was utterly my responsibility! Meticulous? More like shoddy.

Approximate cost: $40