Reviews by louisab377

This review is for Hypercuby Building Solutions, Dandenong VIC

verified email - 09 Sep 2021

I would not recommend this business. The product was misrepresented. The synthetic water proof floors that were promised turned out to be yellow tongue flooring with a vinyl covering to be placed on top. This was far from the weather, water proof product we were promised and meant that we could not put the floor in before the ceiling panels because of rain and moisture issues. The advice regarding construction was totally misrepresented, and was at odds with what we were told by phone before we bought the product. We were told that it could be built by two inexperienced people with no specialised tools and home use ladders. This initial advice was also contradicted by the owner when we rang to complain. Safety issues were misconstrued and we had one worker hurt while attempting the construction. The heights were such that they required us to hire professional builders trestles and planks, despite the manual depicting a diagram of two people on step ladders. The manuals did not arrive until after we had paid in full. I can tell you that if we had been able to see it in advance we would not have touched this product with a barge pole. We explained our situation to the salesman; and despite the fact he was made aware that I was recovering from chemotherapy and that the cabin was to be erected on a rural block without power- he still recommended it. We were not able to lift the roof beams and ceiling panels as they were far heavier and more awkward than what we had been assured. There were no builders available in this area and we had to again hire a truck operated crane to do some of the lifting. The situation was made even more dangerous because there was so little overlap on the side of each ceiling panel to slot safely into place. One of them came crashing down, and as a result was bent and damaged. There was no provision to return the product after the pack arrived. We were also told that the flat pack could be hand unloaded when delivered, but not to tell the person who was transporting it, that this was what the company had said. This was absolute rubbish and we had to hire a truck with a crane to unload for us ; although I will add that Hypercuby did compensate our cost in this regard. The whole experience has been extremely upsetting and we have still not completed this allegedly simple project all these weeks later.

Approximate cost: $16000

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