Wish I never supported this business. Lack of care to make sure there's a clear understanding of what's wanted, and no sense of empathy when their customer's unhappy.
I emailed them and really don't appreciate how the owner has handled this, just disappointed.

My Email: Hello, I had my hair dyed on Thursday the 18th from 4:30. I just wanted to voice again that I'm not happy with how my hair has been bleached and I wasn't listened to or asked to clarify what I wanted if I wasn't understood. I specifically asked for a very gradual change to lighter towards the ends of my hair and said on the day "I just don't want it to be very noticeable" I also went into detail over the phone when i made my appointment that i wanted a very gradual change from my natural hair colour to the ends getting lighter.
I didn't feel any empathy when i said that i wasn't happy with how my hair turned out and i was still charged $313 for getting my hair bleached in a way i never wanted which isn't something i can fix without waiting for it to grow out which will take around 2 years because i have such long hair and only wanted it that light right near the ends. After I left the salon I dyed my hair by myself because I was so upset with what I was left with.
I just wanted to send this email to let you know I plan to write very bad reviews and give you the opportunity to refund the amount I paid to have my hair ruined, if you want to show that you do actually care about your customers.
Sorry to be sending this email, I have taken photos of all sides of my hair before I dyed it myself to add to reviews and prove how little I was listened to.

Their Response: Hi Lisa,
Thank you for the feedback.
We did have this conversation on Thursday and I did offer you to call me if you were still unhappy in a few days. I did offer to rectify your concerns on the day but you were not happy with what I was offering and declined to accept that offer.
I did do a full consultation prior to your hair service and your brief was that you wanted the blonde pulled up higher and you showed me where with your hand. I asked you several times about the blend and offered you different options. Each option was explained. From the communication, the result you got was what I gathered you wanted.
At no point did you only ask for blonde on the ends as that is what you came in with. You ask for the blonde to be taken up higher and I explained the process to blend out the line. You were informed of all steps along the way and agreed to each step.
Either way, the hair would need to be lighted and then toned down again to avoid too much warmth in the hair. This is the technique of colour melt and is used globally.

I cannot offer a refund as you have now tampered with the colour and I did offer to pull the colour melt down further to your liking but you refused this offer and I have had no further requests from you.
The company policy states that we do not offer refunds and we offer tweaks of the colour if there is any part you are unsatisfied with. We cannot take any further responsibility for your colour or hair now that you have applied your own colour at home. This is all stated on our website.

The price we charge is for the colour used and the time of the Stylist. This was all up to standard and the issue was a change of mind after the initial consultation.
I don’t take threats of bad reviews lightly and it is never a way to get your point across or rectify any situation. As I always say, there is a way to communicate your point and threats and slander are never morally correct. However, you do have the choice to vocalise how ever you want. If you choose to write a bad review, I will reply accordingly.

So again, thank you for your time and good luck with your future hair journey.
I just wish this could all have been resolved in a much nicer and more mature way.
Leasa

Approximate cost: $313