I had issues getting our image to load on one of the new toughpads; FZ-G1, L19 Bios. The technician Davit Santoro was outstanding with the work he performed. He got back to me in a timely manner. He was very thorough and communicated the work he was doing without any delay in time. He was also quick to respond to emails which was of extreme importance as I'm working on a tight schedule.