I have absolute praise for all the people working at Nova who helped me out of a bad situation. I had booked (so I thought) to see a special screening and Q and A of 'In Bob We trust'. I had realised I couldn't find my booking to print out the tickets. So I rang them up at nearly 4.30 pm mind you- and the film was starting at 6.40. They could not find my booking at all. Emma who I talked to was very nice though and told me to check my credit card transactions to see if the charge had gone through. I couldn't find a charge either, I couldn't believe it as I know I booked and was sure that it came up as booked on the screen. But didn't know what to do I called back Nova and asked to speak to Emma again. And even though I was frantic she was so calm and understanding to me, probably more than most would be as I wasn't in the best of moods because of the situation. But she told me (despite that the event was booked out) she was putting aside 2 tickets for me anyway. I would just need to pick them up and pay for them at the box office. Not only that but she also said that if I did finally find that a charge had taken place that they would refund me the money.

Now that could have been the end of the story and good service but it isn't. Turns out the my hubby who was going to accompany me was not feeling well and decided not to go at the last minute. So I got to the box office with just 5 minutes to spare even though I was asked if I could get there about a half an hour before. I had to go up to the front of a line with people waiting and ask the women there if she had tickets for me. Instead of telling me to both wait in line or not knowing anything about it, which would happen at so many other venues and events, she asked my name and said yes I have your tickets. I was so pleasantly surprised that I didn't have to ask her to contact Emma etc. She also knew what was going on which means communication is working well between staff there. And now I had to also tell them after all they have done that now I only need 1 ticket. Again that was no problem for her and treated me with utmost respect. I just cannot believe how wonderful everyone from the phone to in person treated someone so well, when something was probably not their fault, instead of just saying -which so many places would- sorry 'nothing we can do for you'. They went out of their way to solve my problem instead. First class place!

Approximate cost: $12