It was one of those days when you wake up and NEED a haircut. I had ignored it all day, but late in the afternoon I stumbled across this salon while out grocery shopping. Trina was busy and booked until the end of her day, but she could read my desperation and invited me back for in half an hour. I was so very grateful for that. Trina really listened to understand what I would like to have done, all relaxed after a long day, smiling. She then continued to work with me to get to know my hair, what it's like, and step-by-step I got to THE BEST haircut since moving to Melbourne about six long years ago. Finally! Trina has an amazing offer to come back within a week should anything not be quite right, for a free shampoo, fix, and blow-dry. I doubt many people will need to use it, as the great service, level of professionalism, and care was just perfect. I will surely return many times (I promise I will book ahead!) and help to spread the word as much as I can.