Our dog, a 15 year old family member got sick suddenly and unexpectedly. Our consultants Sandy and Brett did an outstanding job in balancing the welfare of the dog and our emotions. For example, when our dog was distressed, as were we, Brett had gently guided the dog away from us to give injections, as we were in no state to assist. They exhausted every reasonable avenue to ease my dog's suffering in the most compassionate way. Sadly, my dog took a turn for the worst and he needed to put to sleep at night time. Sandy, the other vet consultant, was very quick with her response to assist. Even after my dog was put to sleep, her compassionate an empathetic approach made the process as tolerable as possible.