Purchased a vehicle with towball, however no towball handover. I was promised one would be ordered the same day. 3 weeks later after couple of phone calls with promises of a return call which never happened a towball turned up. SURPRISE. Wrong one. I was promised by yet another staff member that the one would be order. 2 weeks later I again had to ring to follow up after being told by a further 2 staff members they would return my call as there was no trace of my towball. My frustration finally boiled over when I was advised by some hapless employee who decided to do the right thing and actually returned my call. Still no trace of this order. I eventually went back to the sales person who sold me the car who was the only person to apologise for the very bad service I had received. After sitting in a chair at Cricks I have been advised to go to the opposition to have the problem fixed and they will pay for it. The opposition is TJM on wises Rd who have advised it will only be a couple of days to arrange. They should let Cricks know who their suppliers are as they appear to be able to obtain these items in timely fashion. Goodluck with any follow up service if,you buy a car at Cricks.